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Terms And Conditions

Terms And Conditions


Welcome to the BTR (Operating) Ltd website terms and conditions for use.

These terms and conditions apply to the use of this Website and by accessing this Website You agree to be bound by the terms and conditions set out below. If You do not agree to be bound by these terms and conditions, You may not use or access this Website.
If You have any questions relating to these terms and conditions, please contact Us at [email protected].  Please do not continue to use the Website if You have any concerns about using it. We can be contacted by email at [email protected], Monday - Friday or by phone on 0116 262 9222.  All calls will be charged at the local rate (BT Users only, other network charges may vary), and both inbound and outbound calls may be recorded for quality monitoring and training purposes.
These terms and conditions will apply to Your use of the Website and any use of Our Services offered through the Website. 

* Conditions – means these terms and conditions.
* Users – means the Users of the Website collectively.
* Personal Information – means any details about You which have been provided upon access to Our Website (including any information You provide when registering for, or using, any services through Our Website).
* We/Us/Our – means BTR (Operating) Limited.
* Website – means the website located at or any subsequent URL which may replace it.
* Cookies – means small text files which Our Website places on Your computer's hard drive to store information about Your shopping session and to identify Your computer.
* United Kingdom or UK – means England, Wales, Scotland, Northern Ireland and the Channel Islands.
* You – means a User of this Website.


You are provided with access to this Website in accordance with these Conditions.

You warrant that:
* Any Personal Data which You are required to provide when You register for Queen Street Quarter are true, accurate, current and complete in all respects; and
* You will notify Us immediately of any changes to the Personal Data by updating these details on Your online account.
* You will not provide Personal Data to Us where You do not have authority to do so. 
* You will not impersonate any other person or entity or use a false name or name which You are not authorised to use. 

You agree fully to indemnify, defend and hold Us, and Our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by You or any other liabilities arising out of Your use of this Website, or the use by any other person accessing the Website using Your User account and/or Your Personal Information.

We reserve the right to:
* modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to You and You confirm that we shall not be liable to You or any third party for any modification to or withdrawal of the Website; and/or
* change the Conditions from time to time, and Your continued use of the Website (or any part thereof) following such change shall be deemed to be Your acceptance of such change. It is Your responsibility to check regularly to determine whether the Conditions have been changed. If You do not agree to any change to the Conditions then You must immediately stop using the Website.

To provide increased value to Our Users, we may provide links to other websites or resources for You to access at Your sole discretion. You acknowledge and agree that, as You have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.

When You use Our website, You’ll see that we offer You recommendations, showing properties we think You might like and could perhaps miss when You’re browsing the site.
Please see Our Privacy Notice if You’d like more information on how we use Your personal data to recommend properties to You LINK.

Privacy and cookies

We will treat all Your Personal Data as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable privacy regulations and consumer legislation.
If You'd like to read more on how and where we collect or how we use Your personal data, please see Our Privacy Notice 
In the Privacy Notice, You can also find out how to stop receiving marketing information.
Please see Our Cookie Policy  to learn more about what cookies we use, their nature, purpose and related Usage of Your personal data.

General terms

You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in Us or Our licensors. You are permitted to use this material only as expressly authorised by Us or Our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for Your personal non-commercial use only and that You may (if necessary to make a Purchase or request a viewing or access other property management services) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
We are the owner or the licensee of all intellectual property rights in Our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
You may print off one copy, and may download extracts, of any page(s) from Our Website for Your personal use and You may draw the attention of others to content posted on Our Website.
You must not modify the paper or digital copies of any materials You have printed off or downloaded in any way, and You must not use any Illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
Our Status (and that of any identified contributors) as the authors of content on Our site must always be acknowledged (except where the content is User-generated).
You must not use any part of the content on Our site for commercial purposes without obtaining a licence to do so from Us or Our licensors.
If You print off, copy, download, share or repost any part of Our Website in breach of these terms of use, Your right to use Our Website will cease immediately and You must, at Our option, return or destroy any copies of the materials You have made.

You shall not conduct, facilitate, authorise or permit any text or data mining or web scraping in relation to Our Website or any services provided via, or in relation to, Our Website. This includes using (or permitting, authorising or attempting the use of):
* Any "robot", "bot", "spider", "scraper" or other automated device, program, tool, algorithm, code, process or methodology to access, obtain, copy, monitor or republish any portion of the site or any data, content, information or services accessed via the same.
* Any automated analytical technique aimed at analysing text and data in digital form to generate information which includes but is not limited to patterns, trends and correlations.
The provisions in this Clause should be treated as an express reservation of Our rights in this regard, including for the purposes of Article 4(3) of Digital Copyright Directive ((EU) 2019/790).
This Clause shall not apply insofar as (but only to the extent that) we are unable to exclude or limit text or data mining or web scraping activity by contract under the laws which are applicable to Us.

The content on Our Website is provided for general information only. It is not intended to amount to advice on which You should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on Our Website.
Although we make reasonable efforts to update the information on Our Website, we make no representations, warranties or guarantees, whether express or implied, that the content on Our site is accurate, complete or up to date.

We do not guarantee that Our Website will be secure or free from bugs or Viruses.
You are responsible for configuring Your information technology, computer programmes and platform to access Our Website. You should use Your own Virus protection software.
You must not misuse Our Website by knowingly introducing viruses, trojans, worms, logic bombs or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to Our Website, the server on which Our Website is stored or any server, computer or database connected to Our Website. You must not attack Our Website via a denial-of-service attack or a distributed denial-of service attack. By breaching this provision, You would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing Your identity to them. In the event of such a breach, Your right to use Our Website will cease immediately.

The Website may be Used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or Usage or trade.
We make no warranty that the Website will meet Your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to You for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the products, goods or other materials or services on or available via the Website. This does not affect Your statutory rights as a consumer, nor does it affect Your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
* any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or
* any loss of goodwill or reputation; or
* any special or indirect losses
suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit Our liability for death or personal injury resulting from Our negligence or that of Our servants, agents or employees.

If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.

No waiver by Us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

These Conditions govern Our relationship with You. We reserve the right, at our discretion, to make changes to or withdraw any part of the Website or these Conditions for any reason. If we change the Conditions, we will publish details of the new Conditions on the Website. You are therefore advised to review the Conditions regularly to ensure that you are aware of any changes we make. All such changes will take effect from the time they are posted on the Website. By continuing to use the Website, you will be deemed to have accepted all such changes. You confirm that, in agreeing to accept the Conditions, You have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and You agree that You shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude Our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.

The Conditions shall be governed by and construed in accordance with the laws of England and You irrevocably submit to the exclusive jurisdiction of the courts of England.

For any queries regarding Our service, please contact Us via email, phone or post. 
Our company details are:
BTR (Operating) Limited
Registered office: 1 Drummond Gate, London SW1V 2QQ
Registered in England. Company registration number: 14378218
VAT no: 444 1620 20